Effective Date: 25/07/2025

Welcome to Runic Rugs (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or purchasing from Runic Rugs, you agree to these Terms. Please read them carefully.

1. Definitions and Interpretation

• “Website” refers to the Runic Rugs website and all its content.
• “Products” refers to all rugs and other items offered for sale by Runic Rugs.
• “Customer” / “You” refers to any user of the Website or purchaser of our Products.
• “Services” refers to the sale, design, and delivery of our Products.

2. Ownership of the Site

This Website and its content are owned and operated by Runic Rugs. All product images, rug patterns, designs, and other creative content are our exclusive property and are protected by intellectual property laws.

3. Copyright and Intellectual Property

All text, images, designs, and graphics on this Website are protected by copyright. You may not copy, distribute, or reproduce any content without prior written consent. Custom designs made by Runic Rugs remain our intellectual property unless otherwise agreed.

4. Privacy and Data Protection

Your privacy matters to us. We collect and process personal data in line with our Privacy Policy [link to your privacy policy]. We will not share your personal information with third parties except where necessary to fulfill your order or comply with legal obligations.

5. Pricing and Payment

• All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Payments are securely processed through our trusted third-party providers. We are not liable for any issues arising from their systems.
• In case of pricing errors, we reserve the right to cancel or refuse any order.

6. Shipping and Delivery

• Delivery times are estimates and may vary depending on your location and courier performance.
• We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.
• Shipping costs will be clearly outlined during checkout.

7. Custom Orders

• Custom-made rugs are produced according to the specifications you provide.
• Once production begins, cancellations may not be possible, and refunds are limited unless the item is faulty.
• Custom designs remain the intellectual property of Runic Rugs unless explicitly transferred.

8. Refunds, Returns, and Cancellations

• Standard items can be returned within 14 days of delivery in unused, original condition.
• Custom rugs are non-refundable unless defective or damaged.
• You must notify us within 7 days of delivery for any issues, with supporting photos for damaged goods.
• Refunds (if applicable) will be processed within 7–10 business days after we receive the returned item.

9. Liabilities and Responsibilities

• While we strive to ensure accuracy in our product descriptions and photos, actual colors and textures may vary slightly due to lighting or screen settings.
• Runic Rugs is not liable for damages arising from improper use or care of our rugs.
• To the maximum extent permitted by law, we are not responsible for any indirect, incidental, or consequential damages.

10. Modifications to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on this page with an updated “Effective Date.” Continued use of our Website or Services constitutes acceptance of the revised Terms.

11. Termination of Contract

We may suspend or terminate your access to our Website or Services if you violate these Terms or engage in abusive or fraudulent activity.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes must first be addressed in writing to Runic Rugs. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

We are not liable for any delays or failures in performance caused by events beyond our reasonable control, including natural disasters, strikes, transport issues, or government restrictions.

14. Contact Information

If you have any questions about these Terms, please contact us:

Runic Rugs
Email: hello@runicrugs.com
Phone: 07341623523