Privacy Policy

Effective Date: July 2025

1. Who We Are

Runic Rugs is a UK-based sole trader business operated by Robert Jackson. We specialise in handmade rugs inspired by ancient runic symbols and custom designs.

Data Controller:
Robert Jackson
Trading as Runic Rugs
Email: hello@runicrugs.com

2. What Data We Collect

We may collect the following personal information when you use our website, contact us, or place an order:

Full name
Email address
Phone number (optional)
Postal/delivery address
Custom design requests or messages
Payment details (processed securely via third-party providers)

3. How We Use Your Data

We use your information to:
Respond to enquiries
Process and fulfil orders
Provide custom rug designs
Manage deliveries
Send order confirmations and updates
Provide customer support

We do not sell or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We collect and process your data on the following bases:

Consent – when you submit your information via a form
Contract – to fulfil your order or respond to a service request
Legal obligations – for invoicing and accounting

5. How We Store and Protect Your Data

Your personal data is stored securely. We take appropriate technical and organisational measures to protect it from unauthorised access, alteration, or disclosure.

6. Third-Party Services

We may use trusted third-party services to operate our website or manage payments and orders (e.g. IONOS, PayPal, Stripe, Instagram, Ko-fi). These services are subject to their own privacy policies.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Lodge a complaint with the ICO (Information Commissioner’s Office)

8. Cookies

Our website may use cookies to enhance your experience. You can choose to accept or decline cookies through your browser settings.

9. Contact

If you have questions about this privacy policy or your data, you can contact us at:

Robert Jackson
hello@runicrugs.com